GeoBrakes Canada Shipping & Return Policy
At GeoBrakes Canada, we deliver high-quality products and exceptional service to your doorsteps. Please review our shipping and return policies carefully to check out the terms and conditions for a smooth experience.
Shipping Policy
Free Shipping on Orders Above $99: We offer Free and Fast shipping on orders above $99. However, there are some exceptions for larger and heavier products that need special vehicles to carry them. You will be notified about the total cost including the shipping cost before completion of your order.
Free Shipping Exceptions:
While we strive to offer free shipping, certain conditions may require additional charges. These include:
- High Carrier Rates or Volume/Weight Restrictions: In rare cases, exceptionally high shipping costs or specific weight/volume constraints may require an additional shipping fee. Before your order is processed, we will notify you of any extra charges, allowing you to review and then place the order.
- Extended Distance Surcharge: We make sure our products remain accessible to customers in all regions, we’ve introduced an Extended Distance Surcharge for approximately 4% of postal codes that are significantly farther from our store.
- These additional charges are shipping costs to these remote areas.
- It will be clearly displayed at checkout for applicable postal codes.
- Our goal is to maintain accessibility for customers in these regions while managing operational costs.
Delivery Times:
We aim to deliver your order within 1-5 business days, depending on stock availability and your location. We also offer 2-day Express Delivery options upon request.
Courier Partners and Holidays:
Delivery timelines displayed on product pages account for non-working days observed by our courier partners, including public holidays, Saturdays, and Sundays. Please note:
- Non-working days may result in delays between order placement and delivery.
- Holidays during the shipping period may also impact the estimated delivery date.
Shipping Damage:
While we take every precaution to ensure your products arrive safely, sometimes shipping damage can occur. If your order is damaged during transit, please:
- Notify us immediately.
- Retain all original packaging and shipping materials for inspection by the freight carrier.
Our experienced team will assist with filing damage claims and finding a resolution.
Return & Exchange Policy
We accept returns for both defective and non-defective products under the following terms:
Defective Products:
- If the defect is on our part, we will gladly accept the return and provide an exchange or refund.
Non-Defective Products:
If the product is in perfect condition but no longer needed, the following applies:
- Restocking Fee: 20% of the product price.
- Delivery Charges: Non-refundable and paid by the customer.
Customer-Damaged Products:
- We are unable to accept returns for products damaged due to improper handling or misuse by the customer. However, we have carrier insurance to ensure that your purchase is protected during transit. If your item arrives damaged, please notify us immediately. Our team will guide you through the claims process to resolve the issue quickly and efficiently, ensuring a hassle-free experience.
Return Procedure:
Returns will be processed within 14 days of receiving the returned item. To make a return, choose one of the following methods:
- In-Store: Visit any GeoBrakes Canada location.
- Drop-Off Location: Use a designated drop-off center.
- By Mail/Courier: Ship the product back to us using a reliable courier service.
Return Authorization (RGA): To initiate a return, you must request a Return Authorization (RGA) from our Customer Support team. Once approved, you’ll receive an RGA sheet, which must be attached to your package. This ensures accurate tracking and efficient processing of your return.
Please note: Returns without an authorized RGA will not be accepted.
If you encounter any issues with your purchase, reach out to us, and we’ll be happy to assist. At GeoBrakes Canada, your satisfaction is our priority, and we’re here to ensure you receive the correct part and stay safe on the roads.
Thank you for choosing GeoBrakes Canada!